If your order hasn’t shipped yet, we may be able to update or cancel it. Please contact us as soon as possible with your order number.

You’ll receive an order confirmation email shortly after checkout. If you don’t see it, check spam/junk.

Contact us immediately. If the order hasn’t shipped, we can usually update the address. After shipment, changes may not be possible.

We currently ship within the United States. We’re expanding — contact us if you’re outside the U.S.

Processing typically takes 1–2 business days. Delivery time depends on the shipping method selected at checkout. See full details on our Shipping page.

Free shipping may be available for orders over a certain amount. You’ll see eligibility at checkout.

Yes. Once your order ships, you’ll receive a tracking link via email.

We accept returns within X days of delivery for unused items in original packaging. See full details on our Returns page.

After we receive and inspect your return, refunds are issued to the original payment method within X business days. Banks may take additional time to post the refund.

Exchanges may be available depending on stock. If you need a different size or style, contact us and we’ll help.

Some items may be final sale (for example, hygiene-related items like earrings, or promotional pricing). If an item is final sale, it will be stated on the product page.

Gold-plated jewelry features a layer of gold over a base material. It provides a premium gold look at a more accessible price point. Proper care helps maintain finish and shine.

Over time, plated jewelry can show natural wear depending on use and exposure. To extend longevity, avoid water, perfumes, lotions, and store pieces properly when not in use.

Sensitivities vary by person. If you have known allergies, please contact us before ordering and we’ll share material details for the specific item.

Keep jewelry away from water, sweat, perfumes, and harsh chemicals. Wipe gently with a soft cloth after wear. Store separately to avoid scratches.

We don’t recommend it. Water, chlorine, and salt can speed up wear and dull the finish.

Store pieces in a dry place, ideally in the original pouch/box or a separate compartment to prevent friction.

We accept major credit/debit cards and supported payment options shown at checkout.

Typically, only one code can be applied per order unless stated otherwise.

Codes may have exclusions, expiration dates, or minimum order requirements. Double-check terms and try again. If it still doesn’t work, contact us.